1. Client / Industry Context

A service SME specializing in training and B2B consulting faced difficulties with centralization. Customer, contract, and invoicing information was scattered across different tools.

2. Challenge / Pain Points

• No structured customer follow-up (lack of CRM)
• Frequent errors in invoicing
• Difficulty tracking cash flow and mission profitability

3. Solution with Fleuva

The SME deployed CRM, Sales, and Accounting modules to: • Centralize contacts and opportunities
• Automate invoicing and payment tracking
• Monitor profitability for each client and project

4. Results / Impact

• +50% customer retention
• -30% invoicing errors
• 2x faster financial reporting

“Fleuva helped us gain credibility with our clients by making our management smoother and more professional.” 
— CEO, Service SME